FAQs

How Does Ordering and Picking Up My Meals Work?

1. ORDER- Order your meals at our online store anytime every Thursday through Monday at 10am. You may choose each item individually (all options are a la carte) and mix and match in as many quantities as you’d like. There is no minimum order or weekly obligation. Then choose your pick up or delivery option that works best for you for each order on the last page of check out.

Sign up for our weekly menu emails, like us on Facebook, or follow us on Twitter to receive reminders of the menu each week. Text BBKMEALS to 68398 to receive a text reminder on Monday mornings that it’s the last chance to order.

2. PICK UP- At any of our pick up locations or receive delivery in Boulder city limits. Your meals will be ready for pick up on Wednesdays or Thursdays, depending on your pick up location. Please check our pick up and delivery webpage here for the most up-to-date pick up information.

Don't forget your meals- Text PICKUP to 68398 to receive a text reminder on Wednesday mornings with pick up times.

3. HEAT and ENJOY- All our meals are fresh and come labeled with heating instructions.

4. RETURN YOUR JARS- You may keep your jars if you like as every meal packed in a mason jar includes a jar deposit in the price. Or, please return them for our reuse and receive a credit. Please see the below FAQ "How do I return my mason jars?" for more details.


Where and When Do I Pick Up My Meals?

Your meals will be ready for pick up on Wednesdays or Thursdays, depending on the pick up location you choose under "Shipping" during check out.

Your confirmation email lists the option you chose. If you accidentally did not choose a valid option and your confirmation says "Asteroid Belt", please email us to give us your correct pick up.

Please check our pick up and delivery webpage here for the most up-to-date pick up information.

Do You Have Payment Options Besides a Credit Card?

Yes. And you can help support our business growth by paying in advance with checks- and potentially get a cash bonus for meals. Please check our payment options webpage here.

How Do I Use My Discount Code?

If you have a discount code: First, choose your menu items from our online store. Then, click on “check out” when you are done adding items to your shopping cart.<

Enter your discount code (we recommend copy and pasting) using the link that says "Have a discount code? Click here to enter it" and and hit “APPLY.” This link is located under your Order Summary, the photo list of menu items being purchased. Click here for a picture of the screen.

Your credit card will not need to be charged unless your balance exceeds your discount code amount.

 

 


How Do I Use My Gift Card?

If you have a gift card: First, choose your menu items from our online store. Then, click on “check out” when you are done adding items to your shopping cart.

Log in to your customer account or manually enter your shipping address (and check the Save my Info box if you'd like to create an account, then continue to the next page.

Enter your gift code- we recommend copy and pasting to avoid mistakes- using the link that says "Have a gift card? Click here to enter it" and hit “APPLY.” This link is below the Shipping options, directly under the heading "Billing & Payment." Click here to see what the screen looks like.

Your credit card will not need to be charged unless your order exceeds your gift card balance .

You gift card balance is updated automatically and you can use your gift card code as many times as needed until it either expires or runs out.

You will see your balance when you hit "Apply" and you may also check your balance by using the link in the initial email sent to you with the gift code.

 

 

 

 

 


How Do I Return My Mason Jars and Get My Jar Credit?

There is a deposit of $1.25 on each jar included in the price of the meals packed in them. You may keep the jars or return them for credit.

Please return the clean mason jars with rings and lids with the labels still on to us at any pick up site during regular pick up site hours (or in your delivery cooler). We will then email you a discount code with a combined credit for each jar returned that you may use on any future order of your choice.

We collect jars returned to non-Broomfield pick up locations when we deliver the following week and send discount codes then (one week delay). Jars returned to Broomfield are credited the same week they are returned. Jars without labels cannot be credited.

Enter your discount code(we recommend copy and pasting) using the link that says "Have a discount code? Click here to enter it" and and hit “APPLY.” This link is located under your Order Summary, the photo list of menu items being purchased. Click here for a picture of the screen.

If you have jar credits that remain unused when we issue your next discount code, we will automatically combine the credits and send you a discount code that reflects your current total balance of unused credits to date.

If you do not plan to order again, let us know and we can refund your card within 60 days of your last order.

To reduce waste and packaging costs, we pack in glass mason jars and metal tins. Please consider returning your jars and recycling these tins. Our "plastic" containers are compostable.


Do You Have Options for Gluten Free, Dairy Free, Paleo and other Specific Dietary Needs?

Yes! We pride ourselves on offering a range of options for special dietary needs on each menu. All of our meal options are tagged with categories including “gluten free,” “dairy free”, “vegetarian”, “vegan”, “GAPS friendly”, “Paleo friendly”, “kid friendly” (meaning mild flavors), “easy office lunch” and “freezable”.Use the search box by inputting one or more of these tags to view all of the dishes that meet your needs. Example: if you are allergic to gluten and dairy, type in the search: gluten free, dairy free and press enter. Or simply click on the meals by category (Main, Side etc) on the left side of the main store page. At the bottom of each category page you will see the list of associated tags for those meals. Click on any of them to show meals that meet that requirement.

What are your Serving-size Guidelines?

The majority of our meals will be packaged in mason jars. A quart serves about 2-3 people as a main or 4 as a side. Each pint serves two (or makes a great lunch size if you're really hungry!). You can order as many jars as you may need.  All other non-mason jar meals` have the number of servings in their description.

How Do I Heat Your Meals? Can I use the Microwave?

All our meals are labeled with their heating instructions. We suggest microwave alternatives in our instructions as the microwave is not our first choice for heating. If you would like to use the microwave, you most certainly can!  Microwaves can be especially convenient if eating our meals for lunches at work.

How do I find meals for my specific dietary needs?

All of our products are tagged with categories including "gluten free," "dairy free", "vegetarian", "vegan", "GAPS friendly", "Paleo friendly", "kid friendly" (meaning mild flavors), "easy office lunch" and "freezable". 

Use the search box by inputting one or more of these tags to view all of the dishes that meet your needs. Example: if you are allergic to gluten and dairy, type in the search: gluten-free, dairy-free.  Or simply click on the meals by category on the left side of the main store page. At the bottom of each category page you will see the list of associated tags for those meals. Click on any of them to show meals that meet that requirement.


Is Your Kitchen Certified Gluten-Free?

No, our kitchen is not strictly gluten-free. Items labeled gluten free, dairy free etc are made with clean, sterilized equipment with non-allergenic ingredients following best non-contamination practices.  We cannot guarantee that any product is 100% gluten free, dairy free or the like.


When Do You Cook My Meals? Do You Make Everything from Scratch?

 We cook all your meals to order every week. All our food is prepared cooked within 48 hrs of pick up, the majority of it within 30 hrs. We make everything from scratch with the exception of a couple items like tortillas and our fresh gluten-free pasta, which we source locally. Some of our sauces, stocks, and seasonal items we preserve (like tomatoes) we prepare ahead and freeze for later use.


Is Your Packaging Environmentally Conscious?

Yes. To reduce waste and be as environmentally conscious as possible, we pack meals in glass mason jars that you may return for reuse (and a jar credit), clear compostable Eco Products containers, and recyclable metal tins.

Will My Meal Always Look Like the Photos?

While we strive to take pictures of all our food, it takes a long time to build a database. We sometimes use stock photos that may not reflect our food exactly. We always aim for consistency, but our dishes will also vary because we get everything fresh and locally as possible. Ingredient sources and the ingredients themselves change with the seasons.  Our product descriptions and ingredient lists are the most accurate description of what you will receive, and the pictures help to give an idea. If you have any questions of what an particular item you are considering ordering may be like, please fee free to contact us.


How Do I Use My Gift Certificate?

You should receive detailed instructions on how to use your electronic gift card along with a gift card code. Copy and paste this code into the Gift Card field on the last page of check out (same page as the credit card info) and hit "Apply". You will only need to enter credit information if the gift card amount did not cover the entire order balance.

You may also use discount codes (like for jar credits) with gift cards. Just enter your discount code in the Discount Code field and hit "Apply".

 

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