FAQs

How Does Ordering and Picking Up My Meals Work?

1. ORDER- Order your meals at our online store anytime every Thursday through Monday at 10am. You may choose each item individually (all options are a la carte) and mix and match in as many quantities as you’d like. There is no minimum order or weekly obligation.

Sign up for our weekly menu emails, like us on Facebook, or follow us on Twitter to receive reminders of the menu each week. Text BBKMEALS to 68398 to receive a text reminder on Monday mornings that it’s the last chance to order.

**If you have a discount code,
First, choose your menu items from our online store. Then, click on “check out” when you are done adding items to your shopping cart. You may create a customer account and sign in to fill in your billing address automatically, or you can click on the “check out as guest” option below the sign in option to continue without an account.

Enter your discount code on the very last page of the check out process and hit “apply.” Your card will not be charged unless you exceed your discount code amount. You will have the option to cancel from the last page.

2. PICK UP- At any of our pick up locations during their specific hours (details below).

3. HEAT and ENJOY- all our meals are fresh and come labeled with heating instructions.

4. RETURN YOUR JARS- You may keep your jars if you like, or return them for our reuse. You’ll receive a $1.25 credit on future orders for each jar returned. Jars returned to non-Lafayette pick up locations are picked up when we deliver the following Wed and credited then. Jars returned to Lafayette are credited the same week they are returned.


Where Do I Pick Up My Meals?

Your meals will be ready for pick up on Wednesdays or Thursdays, depending on your pick up location.

    • NEW in Longmont- Colorado Aromatics Cultivated Skin Care, 340 LASHLEY ST- Unit 220, Longmont; Wednesday 2:30pm-5:15pm. Ask the staff person to grab your Back to Basics Kitchen meals for you. Click for MAP.

    • NEW in Boulder - Birth Center of Boulder, 2800 FOLSOM STREET BOULDER 80304 – 4-6pm Wednesday, 8am-10am Thursday. Enter in the "Class" door on the left. Self serve fridge is on the left. Please double check the list on the fridge to make sure you take all your food and none of someone else's. Click for MAP.

  • Lafayette - Back to Basics Kitchen, 1280 Centaur Village Dr, Lafayette- Wednesday 12pm-6pm; look for us under the "Meals" sign

  • Longmont - TwinFreaks Crossfit Gym, 101 Pratt Street Unit E, Longmont- Wednesday 5:30pm-7:30pm. Behind the Sugar Beet restaurant.  Food is in a serve-yourself fridge with a list of all customers and items being picked up. Please make sure you take everything that is yours and nothing that is someone else's.

How Do I Return My Mason Jars and Get My Jar Credit?

There is a deposit of $1.25 on each jar included in the price of the meals packed in them. When you return the clean mason jars with lids to us (return at any pick up site) each week, you will receive a discount code with the deposit credit to use on your next order. Enter this code on the very last page of the check out process and hit "apply."  You will have the option to cancel from the last page if needed.

If you do not plan to order again, let us know and we can refund your card within 60 days of your last order.

To reduce waste and packaging costs, we pack in glass mason jars and metal tins. Please recycle these tins.


Do You Have Options for Gluten Free, Dairy Free, Paleo and other Specific Dietary Needs?

Yes! We pride ourselves on offering a range of options for special dietary needs on each menu. All of our meal options are tagged with categories including “gluten free,” “dairy free”, “vegetarian”, “vegan”, “GAPS friendly”, “Paleo friendly”, “kid friendly” (meaning mild flavors), “easy office lunch” and “freezable”.Use the search box by inputting one or more of these tags to view all of the dishes that meet your needs. Example: if you are allergic to gluten and dairy, type in the search: gluten free, dairy free and press enter. Or simply click on the meals by category (Main, Side etc) on the left side of the main store page. At the bottom of each category page you will see the list of associated tags for those meals. Click on any of them to show meals that meet that requirement.

What are your Serving-size Guidelines?

The majority of our meals will be packaged in mason jars. A quart serves about 2-3 people as a main or 4 as a side. Each pint serves two (or makes a great lunch size if you're really hungry!). You can order as many jars as you may need.  All other non-mason jar meals` have the number of servings in their description.

How Do I Heat Your Meals? Can I use the Microwave?

All our meals are labeled with their heating instructions. We suggest microwave alternatives in our instructions as the microwave is not our first choice for heating. If you would like to use the microwave, you most certainly can!  Microwaves can be especially convenient if eating our meals for lunches at work.

How do I find meals for my specific dietary needs?

All of our products are tagged with categories including "gluten free," "dairy free", "vegetarian", "vegan", "GAPS friendly", "Paleo friendly", "kid friendly" (meaning mild flavors), "easy office lunch" and "freezable". 

Use the search box by inputting one or more of these tags to view all of the dishes that meet your needs. Example: if you are allergic to gluten and dairy, type in the search: gluten-free, dairy-free.  Or simply click on the meals by category on the left side of the main store page. At the bottom of each category page you will see the list of associated tags for those meals. Click on any of them to show meals that meet that requirement.


Is Your Kitchen Certified Gluten-Free?

No, our kitchen is not strictly gluten-free. Items labeled gluten free, dairy free etc are made with clean, sterilized equipment with non-allergenic ingredients following best non-contamination practices.  We cannot guarantee that any product is 100% gluten free, dairy free or the like.


When Do You Cook My Meals? Do You Make Everything from Scratch?

 We cook all your meals to order every week. All our food is prepared cooked within 48 hrs of pick up, the majority of it within 30 hrs. We make everything from scratch with the exception of a couple items like tortillas and our fresh gluten-free pasta, which we source locally. Some of our sauces, stocks, and seasonal items we preserve (like tomatoes) we prepare ahead and freeze for later use.


Is Your Packaging Enviromentally Conscious?

Yes. To reduce waste and be as environmentally conscious as possible, we pack meals in glass mason jars that you may return for reuse (and a jar credit), clear compostable Eco Products containers, and recyclable metal tins.

Will My Meal Always Look Like the Photos?

While we strive to take pictures of all our food, it takes a long time to build a database. We sometimes use stock photos that may not reflect our food exactly. We always aim for consistency, but our dishes will also vary because we get everything fresh and locally as possible. Ingredient sources and the ingredients themselves change with the seasons.  Our product descriptions and ingredient lists are the most accurate description of what you will receive, and the pictures help to give an idea. If you have any questions of what an particular item you are considering ordering may be like, please fee free to contact us.


How Do I Use My Gift Certificate?

You should receive detailed instructions on how to use your electronic gift card along with a gift card code. Copy and paste this code into the Gift Card field on the last page of check out (same page as the credit card info) and hit "Apply". You will only need to enter credit information if the gift card amount did not cover the entire order balance.

You may also use discount codes (like for jar credits) with gift cards. Just enter your discount code in the Discount Code field and hit "Apply".

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